Updating your COVID-19 vaccination record

As we reopen, it is important that you have proof of your COVID-19 vaccination status. Proof of vaccination is available in two different ways: a COVID-19 digital certificate or an immunisation history statement.

A COVID-19 Digital Certificate will be issued when you have received both COVID-19 vaccinations doses. If  you have only received one dose, this will appear on your Immunisation History Statement.

Both of these documents can be accessed via your myGov account.

If you are having difficulties downloading either your digital certificate or immunisation history statement, click here.

If you are eligible for Medicare and your vaccination status is not correctly displayed, please ensure you have completed the following:

Steps Required Further Assistance (via Services Australia website)
Enrolled in Medicare How to enrol and get started in Medicare – Enrolling in Medicare – Services Australia
Created a myGov account myGov help – Create a myGov account – Services Australia
Linked Medicare with myGov account myGov help – Link a service using an existing online account – Services Australia

If you have completed these steps and your certificate is still missing, please contact the please contact the Department of Health vaccination line on 1800 675 398 or complete the online form: https://www.coronavirus.vic.gov.au/missing-immunisation-history

 

If you are NOT eligible for Medicare and your vaccination status is not correctly displayed, please ensure you have completed the following:

Steps Required Further Assistance (via Services Australia website)
Apply for an IHI Individual Healthcare Identifiers – How to get an IHI – Services Australia
Linked IHI with myGov account myGov help – Link a service using an existing online account – Services Australia

If the IHI (Idividual Healthcare Identifer) was created after you received your vaccination, you will need to contact the Australian Immunisation Register (AIR) on 1800 653 809 and request that your vaccination details are linked to the IHI account.

You will need to provide all relevant information to the AIR consultant, including if you used a different name to register for your vaccination or have moved residential address (as that is the details that will be on the AIR records). The AIR consultant will be required to merge the 2 records which can take up to 10 days. This step can only be completed by the Services Australia AIR team.

If vaccination details appear incorrect and the vaccination was provided at a state-run vaccination hub, contact the Department of Health vaccination line on 1800 675 398 or complete the online form: https://www.coronavirus.vic.gov.au/missing-immunisation-history

If the vaccination was provided at a GP, pharmacy or interstate, these enquiries must be directed back to the vaccination provider to ensure the details are corrected and updated.

Vaccinations approved for use in Australia can be added to your AIR. These can be added by a recognised vaccination provider. The documents must show the dates each dose was received and they must be translated in English.

If an individual has received a vaccine overseas that isn’t approved for use in Australia, this cannot be added to AIR. More information is available on the Services Australia website: Getting help during coronavirus (COVID-19) – Help adding overseas vaccinations – Services Australia.

The Australian Government has announced the introduction of upcoming internationally recognised International COVID-19 Vaccination Certificates. More details can be found here:

International COVID-19 Vaccination Certificate or

Next steps to reopen to the world | Prime Minister of Australia (pm.gov.au)

Victorian Department of Health (DH)

If you have followed the steps outlined in this document and still have an issue, please contact the DH vaccination line on 1800 675 398 or complete the online form: https://www.coronavirus.vic.gov.au/missing-immunisation-history

Services Australia (AIR)

Please telephone the AIR team at Services Australia on 1800 653 809.